We understand that you're experiencing issues purchasing Aleo through the Leo Wallet. Below are some common reasons why this might be happening:
1. Regional Restrictions by Coinbase
If you're using Coinbase services within the Leo Wallet, please note that Coinbase does not support buying Aleo in the following regions:
- United Arab Emirates (AE)
- Canada (CA)
- United Kingdom (GB)
- Hong Kong (HK)
- Japan (JP)
- Republic of Korea (KR)
- New Zealand (NZ)
- Philippines (PH)
- Singapore (SG)
- Taiwan (TW)
- United States - New York (US-NY)
If you are located in any of these regions, this restriction may be the reason for the failed transaction.
2. Insufficient Account Balance
Ensure that you have enough funds in your Coinbase account to cover the purchase, including any fees that may apply.
3. Verification Issues
Your Coinbase account may require additional verification steps. Check if your account is fully verified and complies with all necessary requirements.
4. Technical Glitches
Temporary technical issues can occur with either the Leo Wallet or Coinbase services. Try closing and reopening the app or attempt the transaction at a later time.
What You Can Do
- Use an Alternative Exchange: Consider using another supported exchange that operates in your region. You can find a list of CEXs that support Aleo here.
- Check Account Status: Verify that your account is active and in good standing.
- Contact Support: If the issue persists, please reach out to our customer support team for further assistance.
We apologize for any inconvenience and are committed to helping you resolve this issue as quickly as possible.